Support
Get help with Home Planner. Find answers to common questions or contact us.
How do I change the app language?
Home Planner works in 30 languages. On Android, change the language inside the app: open "Profile Settings" and select "Language." On iPhone and iPad, open the "Settings" app, search for "Home Planner" and choose "Language" in the "Preferred language" section. On Mac and Windows, change the language in the system settings: Home Planner follows the system language.
Read more: How to change the app language.
How do I move my designs to a new device?
With a paid plan, select "Sync now" on "My Designs" on your old device, then sign in to the same account on the new device. On the free plan, Home Planner backs up one design to the cloud.
Read more: How to move your designs to a new device.
How do I restore a deleted design?
Open "My Designs," select "Recently deleted," choose the design and select "Restore." Home Planner keeps deleted designs there for 14 days. To restore a design, you need a free design slot in your plan.
Read more: How to restore a deleted design.
Why is the app slow on a big project?
A design with many furnished rooms and levels needs a lot of graphics memory. Split it into smaller designs, for example one level per design. If your phone or tablet gets hot, open "Profile Settings," set "Battery saver mode" to "Always on" and turn off "Maximum graphics quality."
Read more: How to keep Home Planner fast on big projects.
How do I unsubscribe from Pro service?
You can cancel or change Home Planner PRO at any time in the store where you bought it: the App Store, Google Play, Steam, the Microsoft Store or homeplannerapp.com.
Read more: How to cancel your Home Planner PRO subscription.
How do I delete my account?
Open the three-dot menu (⋯), select "Help and Feedback," then "Report a Problem" and "Delete Account." You can also delete your account in "Edit profile" or on homeplannerapp.com. Deleting your account erases your designs and profile for good and cannot be undone.
If you pay through the App Store, Google Play, Steam or the Microsoft Store, cancel that subscription first: deleting your account does not stop store billing.
Read more: How to delete your Home Planner account.
I still have a question. Can you help?
Contact us at support@homeplannerapp.com. You can also read our FAQ.
Contact Information
Room Planner Ltd
Digeni Akrita 54
Nicosia 1061
Cyprus
Email: support@homeplannerapp.com